Training
Configure the Cisco SPA personal directory
The Cisco SPA series includes a phone book that can be used to assist when dialling common numbers. To add phone numbers to the phone's directory please follow these steps:
Click to dial from Firefox
It is possible to automatically dial a phone number from within Firefox. This click-to-dial functionality is easy to set up and is available to all C-Vox customers.
Install and configure
Click to dial and click to call
Click to dial is the ability to click on a number and have the phone system call that number automatically without having to dial it. This is useful for making outbound calls.
Click to call or request a call is the ability to have someone enter a phone number, typically on a website, have the phone system call that person and then connect them to a customer services, support or other representative of the business. This is therefore useful for receiving incoming calls from potential customers.
Click to dial and click to call are both easy to do with C-Vox.
Incoming call pop up for CRM integration
When an incoming call is received to a phone, Conversant can open up a browser window with the caller's phone number. This allows you to integrate the phone system with a CRM system so that when an incoming call is received the relevant customer record pops up.
Click to dial from Thunderbird
It is possible to automatically dial a contact from within Thunderbird. This click-to-dial functionality is easy to set up and is available to all C-Vox customers.
KB79405 - No ringing on inbound calls
Symptom: no audible ringing on inbound calls
Description: when a call is received on an affected phone there is no audible ring sound. The red light on the phone will flash and the call can be answered as normal.
Cause: The personal directory entry for the caller is set to NoRing.
Resolution:
Manage the C-Vox PABX
To configure the PABX and view call records, log on to http://c-vox-02.conversant.co.nz/config.php?type=setup.
The key functions of the system are managed through the following screens:
How to set up C-Store backup
C-Store Tutorial
This tutorial will take you through the basic set up of your C-Store back up service.
Step 1:
Download the relevant program file for your system:
Windows:
How to set up Outlook
This tool will configure Microsoft Outlook 2003 or Outlook 2007 to operate with our Managed Exchange service. Use this only if you are a customer of our Managed Exchange service.
Conversant PSTN access numbers
In order to connect to the Conversant network:
- Dial one of the access numbers listed below. Note that you will not need to dial the country code e.g. in Perth you would dial 02892823229.
- At the prompt, dial *347 and then the Conversant number you wish to call. Note that this is the full number including country code and area code and excluding any dialling prefix (e.g. 00, 011 etc.).
Assume you:
