Symptom: no audible ringing on inbound calls
Description: when a call is received on an affected phone there is no audible ring sound. The red light on the phone will flash and the call can be answered as normal.
Cause: The personal directory entry for the caller is set to NoRing.
Resolution:
- On the affected phone (i.e. the phone that is not ringing) press the Dir button
- Scroll down and select the number that is not ringing
- Press the Edit button
- Scroll down to Ring
- Press the Option button
- Choose a ring tone (other than NoRing)
- Press the Select button
- Press the Save button
- Press the Cancel button
Applies to: SPA921, SPA922, SPA941, SPA942, SPA962, SPA501G, SPA502G, SPA504G, SPA508G, SPA525G