KB79405 - No ringing on inbound calls

Symptom: no audible ringing on inbound calls

Description: when a call is received on an affected phone there is no audible ring sound. The red light on the phone will flash and the call can be answered as normal.

Cause: The personal directory entry for the caller is set to NoRing.

Resolution:

  1. On the affected phone (i.e. the phone that is not ringing) press the Dir button
  2. Scroll down and select  the number that is not ringing
  3. Press the Edit button
  4. Scroll down to Ring
  5. Press the Option button
  6. Choose a ring tone (other than NoRing)
  7. Press the Select button
  8. Press the Save button
  9. Press the Cancel button

Applies to: SPA921, SPA922, SPA941, SPA942, SPA962, SPA501G, SPA502G, SPA504G, SPA508G, SPA525G