There's no dial tone on the phone
The Gigaset works like a cellular phone. To call a number you should dial the number on the handset and then press the call or dial button.
The message indicator is flashing
The message indicator on the phone will flash in two situations:
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if there is a missed call. Click on the message key (the one with the envelope on it). The screen will show Calls List. Click OK and the light will turn off.
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if there is a new voicemail message. Click on the message key (the one with the envelope on it). The screen will show something like NetAM: IP1. It will also show a number in brackets which is the number of messages waiting. You will get an email from us if someone has left a voicemail message.
Incoming calls go straight to voicemail
The Gigaset may have lost its registration with us. Please press the blue button in the centre of the base station:
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The handset should start ringing and should display a series of numbers - this is the IP address of the base station. If that says 0.0.0.0 then the base station has lost it's connection to the internet. Check your internet connection and also check that the base station is plugged into the network.
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If the handset doesn't ring then the base station may require restarting. Disconnect the power for 1 minute and then reconnect it. Wait for 2 minutes and then try another call.
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If the blue button is not illuminated then please check the power is connected.
How to transfer calls
You can do a blind transfer by doing the following:
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Dial ## while on a call. You will hear “transfer”.
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Dial the number that you’re transferring to and press #. The call will be hung up and will ring the other parties line.
You can do an attended transfer by doing the following:
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Dial #0 while on a call. You will hear “transfer”.
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Dial the number that you’re transferring to and press #. The other parties line will ring.
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When the other party answers you can communicate with them. Hang up to complete the transfer.
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If the other party doesn't answer dial *0 and you will be able to talk to the original caller.
How to have a three-way call
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During an external call, press the Menu > External Call > Select. Press OK
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Enter a number or copy it from the directory and press OK. The number will be dialled and you will be able to have a three-way call.
How to dial out using another account
The Gigaset base station has the ability to register multiple accounts. You can then choose which account to use by dialling the appropriate suffix at the end of the number. For example to dial 091234567 using account 3 dial 091234567#3.
How to link a handset to a base station
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On the handset select Menu > Settings > Handset > Register Handset. Press OK
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Enter the system PIN (0000 by default). Press OK
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Press and hold for 3 seconds the paging key on the base station (the square button in the middle of the base station)
How to reset a base station
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On the handset select Menu > Settings > Base > Base Reset. Press OK
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Enter the system PIN (0000 by default). Press OK
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Press Ok to confirm the reset.
How to provision a base station
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On the handset select Menu > Settings > Base > Telephony > Connection Assistant. Press OK
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Enter the system PIN (0000 by default). Press OK
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Press Yes at the prompt: "Do you have an code for auto-configuration"
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Enter the activation code provided by Conversant. Press OK.
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Once the display shows "Saved" the phone has been configured.
How to adjust the ringer
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On the handset select Menu > Settings > Audio Settings > Ringer Melody > External Calls. Press OK
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Scroll down and select the preferred ringtone e.g. 01. Press OK
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Press the back button until you are back at the main screen.
Is there a User Guide?
The short version of the user guide is available by clicking on the link at the bottom of the page. Alternatively you can download the full version of the manual from the Gigaset website.