Conversant

To configure the PABX and view call records, log on to http://c-vox-02.conversant.co.nz/config.php?type=setup.

The key functions of the system are managed through the following screens:

• Inbound route: specify the destination of an incoming call. This can be an IVR, a time condition, an extension, a follow-me or a ring-group
• IVR: play a recording and then allow the caller to input a number to determine the destination of the call. The destination can be another IVR, a time condition, an extension, a follow-me or a ring-group
• Time condition: set-up a time and/or date and determine the call destination depending on whether the time condition is matched or not. The destination can be another IVR, a time condition, an extension, a follow-me or a ring-group
• Extensions: the 4-digit number related to an individual. Enables the users voicemail options to be set and to specify whether calls are recorded.
• Follow-me: allows greater control about what happens when a user’s four digit extension is dialled. Specify a list of numbers to be dialled (either in order or all at once), the announcement to be played (if any), whether to prefix the callerid with an identifier, and what destination to send the call to if there is no answer. The destination can be another IVR, a time condition, an extension, a follow-me or a ring-group
• Ring-groups: Similar to a follow-me but allows the user to specify the four digit code that is dialled to access the ring-group.

Other functionality:

• System recordings: Upload or record sound files to be used in an IVR, follow-me or ring-group.
• Voicemail. Listen to, move, forward and delete voicemail messages.
• Recorded calls. View call records and listen to recorded calls.

Note: to login to the voicemail and recordings interface you must provide your mailbox number (4 digit extension), mailbox password (numeric) and customer number.

Configuration scenarios

1. Allow callers to choose who they want to talk to
   1. Use System recordings to make the recording
   2. Create an IVR and enter the numbers that user can enter to get to various destinations e.g. 1, 2, 3. Choose the appropriate destination for each number. Pick the recording from the list in the Announcement drop-down
   3. Pick your Inbound route and choose the new IVR as the destination
   4. Submit
   5. Click the apply changes bar
2. Change the message a caller hears when they dial your phone number
   1. Use System recordings to make the recording
   2. Choose the appropriate IVR and pick the new recording from the list in the Announcement drop-down
   3. Submit
   4. Click the apply changes bar
3. Send calls to your cellphone if no-one answers your phone
   1. Add a Follow-me for your extension number. Enter your extension number and mobile number in the extension list and choose a ring strategy. Make sure you put a # at the end of any external numbers.
   2. Choose a destination if no-one answers. This will usually be your voicemail box so choose Core and then your voicemail box from the drop-down list.
   3. Submit
   4. Click the apply changes bar