"It was great to have someone who could answer all my questions so patiently and give me a really personalised, boutique service, rather than being just a number holding in a queue to speak to someone at a big Telco."
Hildegard Unsworth
Orca
Frost & Sullivan says integrating unified communications (UC) applications as chat, presence and conferencing, as well as more enmeshed apps such as CRM and ERP, into so-called communications-enabled business processes will provide the most opportunity for the hosted VoIP market.
Close to 1 million installed hosted IP telephony lines were installed at the end of 2008, says Frost's new report "North American Hosted IP Telephony Service Markets." The firm expects the number to grow to about 3.6 million lines in 2014, with small businesses attracted to hosted offerings for cost-effective voice communications. Medium and larger businesses will seek out hosted solutions so they can focus on "core business processes," as well as to get access to apps and capabilities they can test without a capex spend.
For more information, read the press release.