Conversant

Set phones to answer calls automatically and go hands free if you want. Lets you use your phones like intercoms (one-way or two-way) for paging, to make staff announcements or as door-phones.

Receive calls made to your work extension even when you're away from your desk. Your team will miss fewer calls, improving efficiency and customer satisfaction.

Interrupt calls and put them on hold at any time, retrieving them easily when you are ready to talk again.

Save customers the time and hassle of calling back by transferring them to another extension. With Conversant, you can transfer callers anywhere within the system, such as to another employee, to a queue or even to an outside phone number.

Call Waiting makes sure you always catch your calls - it alerts you to new incoming calls, when you're already on the phone, so you can ignore them or switch to them.

Caller ID shows you the number calling you, helping you screen your calls and answer them appropriately.

Lets you restrict calls from specified numbers, protecting your staff from prank or nuisance callers.

Allocate specific phone numbers to employees, teams or departments with Direct Inward Dial, allowing customers to contact employees directly without going through a receptionist or automated telephone system.

For times when you don't want your phone to ring, use 'Do not Disturb' and mark your extension unavailable.

Get an alert when you've received a voicemail - saves checking 'just in case'.

If some of your team have more than one role you can give them an extension for each, making it easier for them to handle calls well.

Save time redialling - just press one or two keys to recall the most recent number you rang.

Bring a third person into your phone calls with Three Way Calling. Great for group discussions and decisions.

Voicemail ensures you always get your messages. Check messages from anywhere and record a range of messages for different situations.

Conversant can convert your callers' voicemail messages into sound files and email them to you. Listen anywhere.

Set up multiple ‘virtual’ offices in any national or international location – for the price of a local number. This means your customers, whether in Queenstown or Quebec, will only pay their local calling rate to call you, and you will only pay one low fee per month .

Work anywhere - at home, branch offices, on the road - and be part of your business phone system, as if you were in the main office.

Avoid surprise maintenance costs, breakage repairs and add-on license costs with one easy, predictable monthly fee per user.

We share the cost of the hosted PABX across many customers, so you get all the advantages of a sophisticated phone system at a fraction of the price.

With Conversant, you don’t have to choose how big and expensive a PABX to buy. You can scale your phone system up, or down, instantly, when it suits you.

We continually monitor and manage our PABX servers and other systems so you can concentrate on your business.

Our low monthly fees mean you only ever pay for what you use.

We continually update our servers so you can benefit from new functionality. As a Conversant customer you will always have a state of the art phone system at your fingertips.

We operate our phone system so it's there for you when you need it, saving you the worry.

We keep backups of all your call data offisite, in several places, so even if there was a disaster in one site your data would still be secure.

You can easily control which team members can access and alter which functions in your phone system.

Our phone systems support a wide range of telephone-type devices, so you can use what suits you best.

Configure your phone system quickly and easily online.

Monitor calling activity in real-time, whenever you want with our web-based tool, accessible from any web browser.

At Conversant, we make it quick and easy for you to automatically configure your phones or other supporting devices.

Our phone systems support multiple codecs, so you can match your equipment, quality requirements and available bandwidth to the appropriate codec giving you maximum flexibility.

With Conversant, all inbound calls are free, even calls made to your international number. The only exception is calls made to your 0800 number.

When you contact us, you’ll be dealing directly with passionate professionals who can give you the answers you need, when you need them. No more long delays waiting in queues.

Your calls can be answered by a ‘virtual’ receptionist with a customised recorded message, making it easy for your callers to reach the right person first time and keeping your overheads down.

Your team can call each other using extension numbers, saving the time and hassle of dialling full phone numbers.

Create and update your own customised recorded messages for callers who are being transferred, on hold, waiting in a queue or using IVR.

If the colleague you are trying to transfer a call to is already on the phone, you can place the call in a temporary holding area for retrieval when your colleague becomes free.

Allows your team to record both incoming and outgoing calls.

Use your reduced calling rates to save callers money by ringing them back.

Use Caller ID-based routing to automatically manage how certain callers are handled.

Give your callers access to a directory of your team so they can choose who they want to talk to.

Set up conference calls instantly and easily whenever you want - with quality calling at highly affordable rates.

Make it seem as if your people are calling from the office wherever they are - and let them make calls at your usual office rate. You can also configure PABX options remotely.

Improve efficiency by setting ringtones for different callers or caller types.

Set rules to forward calls so you and your team never miss a call you need.

Let the source of calls determine how they are handled.

Makes it easy to improve your callers' holding experience with music or promotional messages.

Define which of your team members calls are sent to based on the other calls they've taken. Tell your callers where they are in the queue. Set special rules for busy times.

Let inbound calls go to clusters of team members as though they are sharing one extension.

Gives you the power of the PIN. Lets you easily control who can do what within your phone system.

New Years Day or in the dead of night, your calls can be answered properly. Set rules by time, day or date.

With Conversant virtual phone systems, each of your people has their own extension, whichever phone they are using. Your people let the system know which phone (or phones) they want calls routed to. Hot desking is easy with Conversant.

Have all inbound faxes automatically scanned and sent directly to your email. Throw away your fax machine and stop wasting paper!

Send outbound faxes directly from your email. Throw away your fax machine!

We charge per extension number which usually relates to a person. If a person doesn't have a phone then there's no charge. Each extension can have as many devices (phones) as you like for no extra charge.

Pay for calls once you've received an invoice instead of tying up capital in prepayments. Get treated like a business, not like a teenager.