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Voicemail Handling

• When an employee is on the phone, the caller is sent to voicemail to leave a message.

• When a call to an employee goes unanswered, the caller is sent to voicemail to leave a message.

• When a temporary message is recorded, callers hear that message instead of the standard voicemail messages.

• Employees can be notified when they receive a voicemail.
• Notification is by special dial tone or a visual indicator on the phone. They can also be received by email, or by text message.

There are three options for retrieving messages:
• Email: Voicemail messages are attached as an audio file (WAV).
• Web: Listen to or download any message from the C-Vox web site.
• Phone: Employees can listen to voicemail over the phone at any time whether in the office or not.