• Your customers contact you using a normal phone.
• Use your existing number(s) or buy them from us including toll free, numbers in your city, other locations around the country and around the world.
• Your customised virtual receptionist can answer the call and allow your caller to select the relevant option.
• Record your own greeting or have one professionally recorded.

• You can choose to have your receptionist answer calls and direct the caller to the most appropriate person.

• If your caller knows an employee's extension number, they can dial it directly to be connected.
• Customers can also contact your employees directly through a direct dial number (DDI).
• Use your existing number or buy one from us.

• If an employee is unavailable or on the phone, the system can take a voice message.
• Employees are notified of messages by a visual indicator on their phone and a special dial tone.
• Optionally, notification can be by email and SMS.
• Messages can be retrieved via email, the web, or over the phone.

• C-Vox can send calls to a department (or "ring group") which will ring a number of extensions either in order or at the same time.
• Other employees in your company can answer a ringing phone by entering a special code to their phone.

• C-Vox can send calls to your departments using a feature called ACD (Automatic Call Distribution) Queues.
• Calls to the department are handled in the order that they arrive and always get to an available employee in that department.
• If everyone in the department is already on the phone, callers are placed on hold and routed to an employee as soon as they become available.
• Callers on hold hear music or a special message that you provide and are informed of the progress of their call.

• You can set flexible rules about what happens to calls when a department is really busy.
• When Sales is busy Customer Services handles the extra calls.