Voice

Number porting

Can I use my current phone number when I switch to Conversant services?

Yes you can.  This process is called number porting.  A phone number legally belongs to the end user.  This means you can take your number with you to any telecommunications company of your choice.

Fraud prevention

You may have read about or seen on T.V. that there’s an increasing amount of telephone fraud being perpetrated with VOIP systems particularly being targetted. These fraudsters use compromised telephone accounts to make calls to expensive destinations.

We take a number of steps to try to minimise the impact of this fraud.

FAQ - fax

Can I send and receive faxes?

You can use our fax service in the following ways:

FAQ - Gigaset phones

There's no dial tone on the phone

The Gigaset works like a cellular phone. To call a number you should dial the number on the handset and then press the call or dial button.

The message indicator is flashing

The message indicator on the phone will flash in two situations:

KB79405 - No ringing on inbound calls

Symptom: no audible ringing on inbound calls

Description: when a call is received on an affected phone there is no audible ring sound. The red light on the phone will flash and the call can be answered as normal.

Cause: The personal directory entry for the caller is set to NoRing.

Resolution:

How to provision a Cisco / Linksys phone

To set up a Cisco / Linksys phone that we have created a provisioning file for, please do the following:

Connect the device

How to provision a Linksys ATA

How to re-provision the Linksys / Cisco SPA2102, SPA3102, PAP2T:
1. Pick up the handset and dial ****. You will hear a voice prompt
2. Then dial 73738#. You will be prompted to confirm. Dial 1. You should hear "Option successful".
3. After the device is reset, Pick up the handset and dial ****. You will hear a voice prompt.
4. Then dial 7932#. You will be prompted to enter an option. Dial 1#. You will be prompted to save. Dial 1. You should hear "Value saved".
5. Then dial 110#. Note the IP address that is read back to you.

How to configure Gigaset phones

The following are the recommended settings for use with Siemens Gigaset phones e.g. A580IP

  1. Press the blue paging key on the base station. The handset will ring and an IP address will be displayed on the handset.
  2. Launch a web browser (e.g. Internet Explorer) on your computer and enter http://ip_address (eg:http://192.168.1.15) into the address field of the web browser.
  3. A connection is established to the base station’s web configurator.
  4. Enter the system pin which is 0000 by default.

How to provide us with Syslog server details

A syslog server is a program that records communications that the syslog client sends to it. This is very useful for troubleshooting certain types of problems.

  1. Download the attached file slogsrv.exe
  2. Run the program.
  3. If prompted by Windows Firewall, please ensure you allow network access 
  4. The Syslog program will create a log file (syslog.514.log) in the same directory in which slogsrv.exe is saved.
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