Voice

KB79405 - No ringing on inbound calls

Symptom: no audible ringing on inbound calls

Description: when a call is received on an affected phone there is no audible ring sound. The red light on the phone will flash and the call can be answered as normal.

Cause: The personal directory entry for the caller is set to NoRing.

Resolution:

How to provision a Cisco / Linksys phone

To set up a Cisco / Linksys phone that we have created a provisioning file for, please do the following:

Connect the device

How to provision a Linksys ATA

How to re-provision the Linksys / Cisco SPA2102, SPA3102, PAP2T:
1. Pick up the handset and dial ****. You will hear a voice prompt
2. Then dial 73738#. You will be prompted to confirm. Dial 1. You should hear "Option successful".
3. After the device is reset, Pick up the handset and dial ****. You will hear a voice prompt.
4. Then dial 7932#. You will be prompted to enter an option. Dial 1#. You will be prompted to save. Dial 1. You should hear "Value saved".
5. Then dial 110#. Note the IP address that is read back to you.

How to configure Gigaset phones

The following are the recommended settings for use with Siemens Gigaset phones e.g. A580IP

  1. Press the blue paging key on the base station. The handset will ring and an IP address will be displayed on the handset.
  2. Launch a web browser (e.g. Internet Explorer) on your computer and enter http://ip_address (eg:http://192.168.1.15) into the address field of the web browser.
  3. A connection is established to the base station’s web configurator.
  4. Enter the system pin which is 0000 by default.

How to provide us with Syslog server details

A syslog server is a program that records communications that the syslog client sends to it. This is very useful for troubleshooting certain types of problems.

  1. Download the attached file slogsrv.exe
  2. Run the program.
  3. If prompted by Windows Firewall, please ensure you allow network access 
  4. The Syslog program will create a log file (syslog.514.log) in the same directory in which slogsrv.exe is saved.

How to provision a Cisco / Linksys ATA

To set up a Cisco / Linksys ATA that we have created a provisioning file for, please do the following:

Connect the device

  1. Connect the device to the power
  2. Connect an ethernet cable to the Internet port of the device and connect the device to your network
  3. Plug a telephone into the phone port of the device
  4. Ensure that the power light on the device is lit steady green

Perform a factory reset on the device

How to provision a SPA9xx VOIP phone

To set up a Cisco / Linksys SPA9xx phone that we have created a provisioning file for, please do the following:

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