It is possible to automatically dial a phone number from within Firefox. This click-to-dial functionality is easy to set up and is available to all C-Vox customers.
Click to dial is the ability to click on a number and have the phone system call that number automatically without having to dial it. This is useful for making outbound calls.
Click to call or request a call is the ability to have someone enter a phone number, typically on a website, have the phone system call that person and then connect them to a customer services, support or other representative of the business. This is therefore useful for receiving incoming calls from potential customers.
Click to dial and click to call are both easy to do with C-Vox.
When an incoming call is received to a phone, Conversant can open up a browser window with the caller's phone number. This allows you to integrate the phone system with a CRM system so that when an incoming call is received the relevant customer record pops up.
It is possible to automatically dial a contact from within Thunderbird. This click-to-dial functionality is easy to set up and is available to all C-Vox customers.
The C-Op operator panel lets you see detailed PABX activity, like who is talking and to whom, call durations, held calls, queued calls, etc. It lets you control your phone and perform transfers, launch call spying and whisper, monitor queue activity and more.
In addition C-Op can be used to integrate with your CRM system and to automatically retrieve a customer record when a call comes in.
This guide will walk you through the features of C-Op and how to use them.
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The Linksys / Cisco SPA series phones are fully tested and supported with Conversant's services. Phone models covered by this user guide include:
To view training videos, please click on the appropriate link below:
