"It was great to have someone who could answer all my questions so patiently and give me a really personalised, boutique service, rather than being just a number holding in a queue to speak to someone at a big Telco."
Hildegard Unsworth
Orca
Cisco / Linksys
Configure the Cisco SPA personal directory
The Cisco SPA series includes a phone book that can be used to assist when dialling common numbers. To add phone numbers to the phone's directory please follow these steps:
Cisco SPA IP Phones User Manual
The Linksys / Cisco SPA series phones are fully tested and supported with Conversant's services. Phone models covered by this user guide include:
- SPA922, SPA942
- SPA303G
- SPA502G, SPA504G, SPA508G, SPA512G
To view training videos, please click on the appropriate link below:
Linksys / Cisco phone ringtone generator
This file enables custom ringtones to be generated for the Linksys / Cisco SPA9xx and SPA5xx series phones.
Note: this is a Microsoft Windows application. To use it:
KB79405 - No ringing on inbound calls
Symptom: no audible ringing on inbound calls
Description: when a call is received on an affected phone there is no audible ring sound. The red light on the phone will flash and the call can be answered as normal.
Cause: The personal directory entry for the caller is set to NoRing.
Resolution:
How to provision a Cisco / Linksys phone
To set up a Cisco / Linksys phone that we have created a provisioning file for, please do the following:
Connect the device
How to provision a Linksys ATA
How to re-provision the Linksys / Cisco SPA2102, SPA3102, PAP2T:
1. Pick up the handset and dial ****. You will hear a voice prompt
2. Then dial 73738#. You will be prompted to confirm. Dial 1. You should hear "Option successful".
3. After the device is reset, Pick up the handset (you may not hear a dialtone) and dial ****. You will hear a voice prompt.
4. Then dial 7932#. You will be prompted to enter an option. Dial 1#. You will be prompted to save. Dial 1. You should hear "Value saved".
Feature codes - Cisco phones
The following codes can be used to activate and deactivate various features on your phone or ATA
Call forward all activate: **72
Call forward all deactivate: **73
Call forward busy activate: **72
Call forward busy deactivate: **73
Call forward no answer activate: **92
Call forward no answer deactivate: **93
Call waiting activate: **56
Call waiting deactivate: **57
Do not disturb activate: **78
Do not disturb deactivate: **79
How to provision a Cisco / Linksys ATA
To set up a Cisco / Linksys ATA that we have created a provisioning file for, please do the following:
Connect the device
- Connect the device to the power
- Connect an ethernet cable to the Internet port of the device and connect the device to your network
- Plug a telephone into the phone port of the device
- Ensure that the power light on the device is lit steady green
Perform a factory reset on the device (not required for a new device)
How to provision a SPA9xx VOIP phone
To set up a Cisco / Linksys SPA9xx phone that we have created a provisioning file for, please do the following:
